Jake Connell

ABOUT ME

Expert who thrives on developing innovative solutions through technology. Customer-focused and driven to empower people to get things done faster. Able to quickly design, build, test, and deploy integrations that satisfy requirements. Happily distills complex concepts for users at every skill level. Organized problem solver that is experienced working with stakeholders from any team.

EXPERIENCE

Celigo - Integration Engineer

- PRESENT

Professional Services engineer developing integrations that delight customers on the Celigo Integrator.io Integration Platform as a Service (IPaaS).

  • Created powerful and re-usable template JavaScript to generate custom forms to enable an accessible user experience at any level of integration development
  • Became subject matter expert on Microsoft Dynamics 365 Business Central, Acumatica, and Shopify

Orange Logic - Integration Engineer

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Lead engineer for new integration projects.

  • Oversaw implementation and onboarding for Workato Integration Platform as a Service for Orange Logic to support new integration initiatives.
  • Developed a custom Workato connector for the Orange Logic Digital Asset Management (DAM) product, Content Management System.
  • Created web data connector for Tableau.

Widen - Integration Engineer

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Headed up managed integration services and provided consultations for working with REST API

  • Developed, tested, and refined several custom connectors to support integrations and automations with platforms like Widen, Shutterstock, Clarifai, Workfront, SharePoint, OneDrive, and Brightcove using Workato software development kit (SDK).
  • Scoped, designed, implemented, and maintained over 100 customer-specific integrations and accounts on Workato, working with stakeholders directly, from inception to delivery.
  • Primary resource for customers and partners as technical expert on API and Single Sign-On (SSO) integrations.
  • Collaborated with DevOps, Business Operations, and Customer Success to refine processes and create internal automations.
  • Provided in-depth training for the Technical Support team on integration process and support.
  • Created internal applications to provide technical support team with a suite of tools to assist with their job role.

ShoreTel - Manager of Technical Support Services

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Directed the 24/7 Technical Support team for ShoreTel's B2B SIP services Flex (cloud contact center) and Summit (Voice and SMS app platform).

  • Managed the call center handling chat, email, phone, and web communication with enterprise customers to resolve support cases and incidents, ensuring service is performing above expectations and SLAs.
  • Represented the customer's voice and needs during the agile process to help the development team plan and execute sprints.

Sony Creative Software - Supervisor of Customer Service

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Supervisor of the department that handled all technical and sales-related support for a suite of professional audio and video editing software.

  • Managed the Oracle Customer Relationship Management (CRM) solution, company call center, and knowledge base to ensure the support team exceeded customer expectations on all fronts.

SKILLS

Technical

  • Integrations
  • REST API
  • Node.js
  • Svelte
  • Deno
  • Express
  • JSON / XML
  • Postman
  • Git
  • Docker
  • Oauth2
  • SAML

Programming

  • JavaScript
  • TypeScript
  • Go
  • Ruby
  • SQL
  • NoSQL

Software

  • Celigo integrator.io
  • Workato
  • Salesforce
  • JIRA
  • Asana
  • Slack
  • Azure
  • NetSuite
  • Microsoft Dynamics Business Central
  • Acumatica

Education

UW-Milwaukee - Bachelor of Arts, Linguistics